Head of Operations

Job Title	Head of Operations US Region
Reporting to	VP of America
Date	April 2023
Location	US

About CDE

CDE exists to create our best world through bold engineering in the waste recycling and natural material processing industries. We move forward together, continuously creating to the highest global standards. We are always customer-focused, relentlessly innovating with a single purpose in mind:

 

To create our best world, a ton at a time.

CDE is the leading provider of wet processing solutions for the materials processing industry. Our equipment has applications across a wide range of materials and is delivering significant efficiencies in construction, demolition and excavation waste recycling (CD&E), sand and aggregates, mining, industrial sands and environmental sectors. Working across five regions globally, CDE has been co-creating with customers for 30 years to deliver collaborative, imaginative and unique processing systems for over 2,000 successful projects.

We empower our customers to transform waste into valuable resources through innovative co-creation, laying the foundations for the circular economy. And we help our customers maximize their natural resources in the most sustainable way possible – with greater efficiency and less waste than ever before.

Our people are genuinely empowered to lead and deliver highly strategic and innovative projects. Elevating our employees is vitally important to us and we do this on both a professional and personal level through providing opportunities and challenges to all and cultivating a culture that values employee wellbeing and fun. Our Platinum status in the world-recognized Deloitte Best Managed Companies Awards, achieved for thirteen consecutive years is a testament to this approach.

Our global headquarters and manufacturing centre of excellence are located in Northern Ireland, perfectly positioned to serve the UK and Ireland markets. The company also has teams based in Austria, France and Russia to serve the Europe and Russia markets; Dubai, UAE, to serve the MEA market; Ormeau, Australia to serve the Australasian market; as well as Texas, USA and Belo Horizonte, Brazil to effectively serve the vast Americas market.

Learn more about CDE www.cdegroup.com

 

Job Purpose

Reporting into the Region’s Vice President and working collaboratively with the Region’s Head of’s, the Head of Operations will perform a custodian role within CDE Group. This position will provide an integral contribution to the success of the region.  The Head of Operations will assume full responsibility for the commissioning and successful handover of all CDE projects to our customers. This role will strive to bring harmony between our sales, technical engineering experts and the delivery teams to ensure our customer take ownership of a world–class solution.

Put simply you will deliver exceptional projects – delivering quality, on time and on budget, and ensuring happy customers throughout the process.

 

Key Responsibilities

·       Our key message is ‘Home Safe Every Day’ and the Head of Operations will ensure the adherence of their team to company health & safety requirements within the region.

 

·       Live the company values enshrined within ‘Believe it Possible, Do It Right, Elevate Each Other, Create Excitement’ ethos and proactively promote the CDE culture within the region.

 

·       In conjunction with the regional reporting line, work in partnership with the central HQ team to uphold governance standards, and ensure consistent execution of time, cost and quality goals.

 

• Recruit, train, develop, motivate, and lead the team in line with our strategic vision and create a department of multi-disciplined individuals who can undertake and ensure a seamless transition from Project Realization to Lifetime Care.

• Play a key role in both ensuring an effortless handover from HQ to Region, and supporting our BD teams throughout the sales negotiation process, providing relevant guidance as required.
• Assume responsibility for the underlying operations for the region, including all facets of the region’s field operations (install, commissioning and service).
• Reporting of commissioning process to all internal key project stakeholders as well as our customer, and reporting the success of commissioning process on each project.
• Delivery of CDE Group operating objectives in terms of working with project delivery, installation, commissioning and customer care teams to ensure the ‘material on ground’ date is on track on every project.
• Provide support to retain and develop both existing and prospective customers.
• To directly handle escalated queries and issues to ensure that CDE provides a world class customer service at every touchpoint in a timely manner.

 

• To work for your region in conjunction with planning and project managers to have a healthy and accurate commissioning schedule/forecast.

• Ensuring reliable data acquisition from all plants – reporting key performance data, machine performance and material specifications back into relevant departments.
• The creation and management of a complete portfolio of remote commissioning guides so the expertise of our teams can be passed to their successors.
• Evaluating the strength of each project and undertaking to improve a robust commissioning process to ensure the consistency of the process for all plants.

·       Any other duties within reason and capability associated with this role.

 

NB. this job description is not exhaustive as other duties may be required to fulfil the requirements of the role

Skills, Knowledge and Experience
Criteria	Essential	Desirable
Qualification/ Attainments	·       Hold a 3rd level Education - or above in an Engineering Discipline OR demonstration of significant comparable experience with the material handling/ wet processing industry. ·       Experience within the material handling/ wet processing industry. ·       5 years experience of commissioning similar industry equipment.	·       Project management experience
Relevant Experience	·       Significant senior leadership experiences with a demonstrable track record in the following areas:   o   Developing and leading a team, supporting and driving performance. o   Consistently achieving targets Strength in problem-solving, issue-resolution Ability to think simultaneously about day-to-day requirements and medium and long term changes and strategies o     ·       A ‘guardian’ attitude committed to ‘Do it Right’ Superior ability to persuade and lead by example ·       Proven track record of working with cross function teams ·       Exemplary project management skills. ·       Driving License	·       High degree of process knowledge in the materials handling industry and a strong network of contact and connections within the same.

CDE are a global company and welcome applicants from all countries and backgrounds. Desirable criteria may be used for shortlisting.  The Company reserves the right to vary criteria at the shortlisting stage.